This article explains how to purchase licenses at both the organization and facility level, including a step-by-step guide to completing a license purchase. It also covers available payment methods and provides guidance on managing existing licenses after purchase, including viewing, assigning, tracking license status and claiming sponsored licences.
Do I have to pay to use Secaro?
⭐Using Secaro is free until you're ready to share a completed report.
- ❗ You only need to purchase a licence at the point you share a finished report with a customer/buyer who requested it.
- ✅ Free: creating your account, adding facilities, building and completing your report, collecting and calculating your data, emission reporting and Action plans!
- 💰 Requires a licence: sharing a completed report with a buyer.
💡Only users with Organization Admin or Billing Admin permissions can access and manage licenses and payment methods. See more information on role types here
Purchasing a license
⭐Reporting in Secaro can be done at either the organization level or the facility level. (Your customer will confirm which level of reporting they require)
❗The platform is free to use until you need to submit your data to your customer.
📅Licenses are valid for 12 months and cost $850
🏭If you are reporting at the facility level, you will need to purchase a license for each facility.
💡Only users with Organization Admin or Billing Admin permissions can access and manage licenses and payment methods. See more information on role types here
How to purchase a licence
- 👉From the top navigation bar select Manage, then My licenses which will bring you to the licenses page
🛒Select Buy licenses on the right-hand side of the screen
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A pop-up will appear where you can choose the type of license to purchase:
🏢Organization license – covers organization-level reporting
🏭Facility license – required for each reporting facility -
When ready, choose one of the following options:
📋Copy link to clipboard – this will allow you to share the payment link with a colleague who can complete the purchase without logging in to Secaro
🛍️Continue to payment- continue directly to the checkout page to complete the purchase yourself
🛒On the checkout page, review your billing details which will autofill with your account information
How to Pay
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To pay by card:
- Select Card in the payment details section to add a new card, or choose an existing payment method.
- Select Pay and subscribe to complete your purchase.
- Once the payment is complete you will be returned to the Licenses page.
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To pay by bank transfer:
- Select Bank transfer at the bottom of the payment details section.
- Secaro will create an invoice which will be emailed to your registered email address.
- You will be returned to the Licenses page where you will see your new license in the licenses box.
- Your new license will remain greyed out and unallocated until the invoice has been paid.
Sponsored licence's
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No — there is no action required to claim a sponsored licence.
if your organisation is eligible, the sponsored licence is claimed automatically when you submit a report to the sponsoring buyer.
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When invited to report, your buyer should indicate whether a licence is sponsored. If sponsored, you should be able to assign the report without payment.
You can also check this by navigating to My licences. Under the Used tab, the facility report will show “Sponsored by: [Buyer]”.
If you think your licence should be sponsored, message the buyer via the request before purchasing.
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No — a sponsored licence only applies to the buyer who provided it.
If you need to report to additional buyers, you may need to purchase a separate licence.
However, you can still use the same report, as reports can hold more than one licence. This means you do not need to create a new report or resubmit your data.
FAQs
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No. A sponsored licence can only be used to report to the customer who provided it.
If you need to report to additional (non-sponsored) customers, you will need to purchase a separate licence for each of them.
You can still use the same report to respond to multiple customers without re-entering your data. Simply assign the appropriate licence to each customer when sharing the report.
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Secaro doesn't currently show a direct link between an invoice or subscription and the facility it covers on the invoice itself, so if you manage several facilities this can be hard to tell apart — especially if invoices arrive close together.
👉 To work it out: go to Manage → My licenses and check the renewal/expiry date on each licence, then match it against the facility that licence is assigned to.
💡 Prefer to manage licences separately per facility going forward? You can cancel an existing subscription and create a new one. New subscriptions start unassigned as an unused licence, so you can allocate it to the correct facility when you're ready to submit a report — this is also a good moment to update billing details like company name.
🚨 Still can't tell your invoices apart? Message customerservice@secaro.io with the invoice numbers and we'll check manually.
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Secaro previously offered a discounted rate for small and medium-sized enterprises (SMEs). This discount has been discontinued and is no longer applied to new or renewing licences — all facility licences are now charged at the standard rate.
If you were quoted or previously charged at the SME rate and have a question about a specific invoice, contact us with your invoice number and we'll take a look.