This article covers how to communicate to your suppliers in Secaro – whether that’s responding to their message, querying their reporting data, or something else. You can manage all supplier conversations from the platform.
Send a direct message to a supplier
- Log in to Secaro & Click Manage.
- From the drop-down menu, click Request data.
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Find the supplier you want to send a message to in the Pending, Accepted or Rejected / cancelled sections on the page. For example:
- You may want to find out why the supplier has not yet responded or reiterate the importance of sharing their data to encourage engagement.
- You may want to clarify or query part of the reporting data if anything is unclear or requires further validation.
- You may want more information about the reason for rejecting the request so that you can provide appropriate support.
Once found, click into the supplier request. A pop-up window will appear.
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Scroll in this window until you see a section called Comments. Here you can open a dialog box, type your message in the box.
Respond to a direct message from a supplier
- Your suppliers may also send you direct messages on the platform, whether to clarify some information or to add more context to their reporting.
- In the message column, a message icon will be shown in bold to show that you have a new message to read.
💡We are currently implementing an email notification system. For the time being, you will need to check manually for new messages. This is temporary and a solution will be available soon.