Understanding subscriptions 

Licenses in Secaro are seats under a subscription. A single subscription can include multiple licenses, and your organization can have multiple active subscriptions on the same account.

This structure allows you to manage renewals, payments, and reporting access flexibly across different facilities and reporting periods. 

How to view your subscriptions

• 👉Select Manage from the top menu, then my licenses 
  📌Select the Manage billing button 
  
  
• The manage subscriptions pop-up will open. Click on the subscription you want to view more details, including: 
  📄The number and type of licenses it includes
  💲The annual total recurring cost
  🚚Shipping and billing details 
  
  
  
  💡Subscriptions are on a user basis. You will not be able to see any subscriptions that have been created by another user. 

Cancel a renewing license 

In Secaro, you can cancel a subscription, not an individual license.

Each subscription may include multiple licenses and cancelling it stops automatic renewal at the end of the current billing period. Your existing licenses will remain active until the subscription expires.

To cancel a subscription: 

• 💼Select Manage billing from the licenses page
  
  📜The manage subscriptions pop-up will open 
  
  
• 👉Select the subscription you want to cancel
  
  ❌Select Cancel subscription 
  
  

💡After confirming, you’ll return to the subscription details page, where a Cancelation confirmed banner will appear. You will also receive a confirmation email.

⚠️Licenses in Secaro operate as seats under a subscription. Your organization may have multiple active subscriptions, each with its own renewal cycle and billing details. 

Manage licenses 

🪪On the licenses page, you’ll see: 

• 1️⃣Used licenses – assigned and active licenses
• 2️⃣Unused licenses – available but not yet assigned
• 3️⃣Reports without licenses – facilities that need a license before they can submit data to a customer.

➤ Next to each license you will see:

• A renewal date, if the license is active and set to renew automatically
• An expiry date, if renewal has been cancelled

⚠️Licenses are automatically assigned when a facility submits its first report. Users cannot assign licenses manually. Licenses cannot be transferred between facilities once assigned.