How to reset password and MFA

This article covers what to do if you can't log in to Secaro — a password that won't work, a reset email or verification code that never arrives, or a lost authenticator app.

Before you start

Check you are using the Secaro login page, not the old Manufacture 2030 (M2030) one.
Check you are using the email address your Secaro account was created under. This is often the address your customer's data request was sent to.
Have access to that email inbox, including its spam and junk folders.

💡 Your M2030 password does not carry over to Secaro. If you had an M2030 account, set a new password using Forgot password before trying anything else.

1. Reset your password

Go to the Secaro login page.
Select Forgot password.
Enter your email address and submit the form.
Open the reset email and select the link inside it.
Follow the on-screen instructions to create a new password.

⚠️ Reset links expire after a short time. If the link says it has expired, request a new one and use it straight away.

2. If the reset email doesn't arrive

Work through these in order — most cases are solved by one of the first three.

Check your spam, junk and quarantine folders. Add
Please add noreply@secaro.io to your address book or approved sender list, then request the password reset again.
Wait a few minutes and check again before requesting another reset — each new request cancels the previous link.
Ask your IT team whether Secaro emails are being blocked or quarantined
If none of this works, contact us here.

💡 If you are not sure whether you have an account at all, ask a colleague who uses Secaro to check the Users page for your name.

3. Two-factor authentication (MFA)

If your organization has multi-factor authentication switched on, you will be promoted to set up MFA. The easiest way to do this is via an authenticator app such as Microsoft Authenticator or Last pass. Scan the QR code and follow the instructions.

From then on, every time you log in, you will be promoted to fill in the 6-digit code. You will not recieve this by email.

If you've lost access to your authenticator app — a new phone, a deleted app, or it no longer lists Secaro — contact us and let us know you need your MFA reset.

4. I still have no access. How to contact us, and what to include

Raise a ticket through the support form. To get this fixed in one reply rather than several, include:

The email address you are trying to log in with.
Your organization's name exactly as it appears in Secaro.
Which step above you got stuck on — password, emailed code, or authenticator app.
A screenshot of the error or message on screen.
Whether you had an M2030 account previously.
Any deadline you're working to, and which customer it's for.

👉 No admin on your account, or your admin has left

If this doesn't solve your issue, please contact our team via the support form.